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As always, the service and sales team were outstanding. Chess Bazaar is very good about making good on their promises to provide the best service possible. It does not matter if an issue arises with a damaged piece (two Rooks were broken when the package arrived in my home), or a shipping issue or a customs issue. Chess Bazaar is always there willing and eager to help. I plan on buying at least one more 60mm square board and another luxury set from Chess Bazaar soon. Keep those great promotions and deals coming! Thanks!
I do think Chess Bazaar could be even better if they improved the pre-shipping quality control. In this shipment, the pieces were covered in styrofoam, but that packing technique was not good enough to prevent the tops of the elegant Rooks from breaking as they moved about in transit. It's not correct to place the blame on "improper handling" during transit, as it was easy to see in this shipment that the pieces were too loosely packed to avoid damage in transit. If there is anything about Chess Bazaar which is causing me concern it is the high percentage of damaged good from problems related to packing and shipping. On the other hand, CB is quick to replace the broken pieces; but the packing service could be better.
Please try to improve this part of your service.
Again, thank you Chess Bazaar!
(Posted on 11/9/2015)