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Incomplete Order

If we made a mistake, such as sending the wrong or missing item, please let us know right away and we will gladly send the correct item in exchange whenever possible at no additional cost to you, please report us at support@chessbazaar.com with your order details.(Wrong or incomplete items claim must be made within 48 hours of delivery of the item.) If you notify us after the time period has ended, chessbazaar™will not honor any incomplete item claims.

Received a damaged item?

Don't worry, you can reach out to us for a replacement. You have 48 hours from the date the package is delivered to notify us that the item you received is faulty, damaged/tampered. If you have notified us within the specified time frame, we will ship the replacement item at the earliest. If you notify us after the time period has ended, chessbazaar™will not honor any damage item claims. Wrong items claim also must be made within 48 hours of delivery of the item.

 

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