How do I cancel an order on chessbazaar.com? Alternatively, how do I return a product ordered on chessbazaar?
We have a generous cancellation and return policy and we do not charge any restocking fees whatsoever.
- If for any reason you want to cancel your order before your product has been shipped, we will refund the entire amount.
- If the cancellation is initiated after your product has been shipped, we consider it a return and for that please see the following policy:
For any kind of returns, kindly make sure you contact our customer service team and ask for RAN (return authorisation number) before you ship it back. Returns without RAN are not accepted. All returns are paid back the same mode you made the payment i.e. if you paid by PayPal the refund will be issued to your PayPal account, if you used your credit card to make the payment, refunds will be issued to your credit card only.
- If your product has shipped but has not yet been delivered, contact our customer support team and inform them of the same. The to-and-fro shipping is borne by you in this case.
- If you've received the product and it is damaged, we will send you the replacement FREE of cost.
- For any other reason other than damage product, if you want to return the item, we offer you a no questions asked return policy. You can return the item within 15 days of receiving your shipment, you may return the unused item(s) in its original packaging, for a refund (excluding shipping costs).
Our Address is:
Shop No 240, Village Mattaur
Sector 70, Mohali, 160070
Punjab - INDIA