We don’t just talk about quality management, we actually deliver it.
The chessbazaar Quality Management System is designed to ensure that we consistently meet our commitments to our customers and the environment. Constant examination of processes, through incident reporting, preventative and corrective actions, allows for continuous improvement in both our processes and our precious customers. Our quality management program ensures the following objectives:
Focus on Customers
Activities for incomparable quality
Chessbazaar has created a quality cycle that continuously enhances quality at every stage: design, development, production, sales and after-sales service.
- Assuring quality through drawings: Chess Bazaar R&D department center drawings for maximum ease of manufacture in order to limit process variability and prevent human error during the manufacturing process. These drawings serve as the basis of our quality assurance efforts. Specifically, engineers utilize a database of measures and techniques for preventing past market quality issues and other information as they communicate closely with manufacturing departments during the initial development stage.
- Assuring wood quality through supplier audits: Assuring the quality of procured woods is an important element in delivering high-quality products. Chessbazaar development team visits its suppliers manufacturing facilities to conduct quality audits.
- Assuring quality through aggressive durability testing: We aggressively test the durability of our products before beginning mass production in order to verify that no quality issues exist.
System to enhance market quality: We have established a special quality center to prevent quality issues and to resolve them when they occur. The facility gathers quality-related data from our sales department. Measures and policies for preventing quality issues are then developed based on the issues identified from this data and provided as feedback to R&D and production departments responsible for operations including product design, manufacturer. When a quality issue does occur, we move quickly to resolve it, for example by working closely with R&D and production departments to investigate and address the cause, dealing with affected customers, and taking action to prevent a recurrence.
We are also proud to introduce our recall system
Chessbazaar strives to assure quality and address other issues by operating a recall system designed to replace the faulty chess sets. When we determine that any of our product issue requires action, we quickly contact the owners by telephone or email to provide information about how they can receive a free replacement. The associated information is also provided on our website and through the social media.
Aiming for 120% product quality
“We have to aim for 120% product quality. If 99% of the products we make are perfect, that would seem like a pretty good record. However, the customers who become the owners of the remaining 1% will surely consider their products 100% defective. It is unacceptable that even one customer in a hundred—even one customer in thousand—should receive a defective product. That’s why we have to aim for 120%.” Chessbazaar is taking new initiatives to reach ever-higher product quality standards and to strengthen customer trust by offering products with an outstanding quality and at unbeatable prices.
We look forward to serving you for many years.